Forrester predictions and outcomes

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Forrester Research, Inc. is a research and advisory firm working in research, consulting and events.

Computemade Sep 2026, due Dec 2027At least two countries will turn data-center ratepayer protection into tariffs or equivalent obligations in 2027.ForresterJobsmade May 2026, due Dec 2030AI will cause 49% of current customer service jobs to disappear by 2030.ForresterJobsmade Jan 13, 2026, due Dec 2030AI will account for about 6% of US job losses, around 10.4 million roles, by 2030.ForresterMarketsUnverifiedmade Oct 2025, due Dec 2027Enterprises will defer 25% of their planned 2026 AI spending until 2027.ForresterAgentsmade Oct 2025, due Dec 2026A third of CIOs will adopt gig-worker protocols and agents to support multi-job IT employees in 2026.ForresterJobs