Predictionsby GlyphHalf of organizations planning to sharply cut contact center headcount due to AI will drop those plans by 2027.
Gartner
Unverified Only a secondary source was found; the original words were not read on a page.
As reported:Gartner expects that among those organizations that expect to severely reduce contact center headcount due to AI , half will drop such plans by 2027.
- Who
- Gartner
- Made
- reported June 2026 5 months ago
- Target
- Dec 31, 2027 in 1 year (stated as "by 2027")
- Status
- Openin 14 months
- Source
- Half of current customer service jobs will be lost to AI by 2030, Forrester predicts (CX Dive) Secondary: a report of what they said
- Topics
- Jobs
More from Gartner
60% of organizations will run smaller software engineering teams by 2029, up from 15% in 2026.AI coding will cost more than an average developer's salary by 2028 as token prices rise.More than one in ten enterprises will be AI-first by 2030.By 2027 AI-optimized servers will use more power than conventional servers.Data center electricity consumption will pass 1,200 TWh by 2030, beyond what grid supply can meet.Worldwide AI spending will rise 47% in 2026 to $2.59 trillion.35% of point-product SaaS tools will be replaced by AI agents or absorbed into agent ecosystems by 2030.35% of countries will be locked into region-specific AI platforms by 2027.75% of hiring processes will test AI proficiency by 2027.AI agents will intermediate more than $15 trillion of B2B spending by 2028.Over 40% of agentic AI projects will be cancelled by the end of 2027.
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Goldman Sachs